FAQ – for visitors of Flying Fair Thuringia


You can access the platform via the following link:  https://flying-fair-thuringia.on.expo-x.com/

After successful registration, you can log in to the platform with your e-mail address and password. Just click the login button and enter your registration data. The registration is possible from 

01 January 2021.

If you have forgotten or lost your password, please use the designated function: forgotten password

Which technical and system requirements are necessary for a visit?

We recommend a desktop device. You need a current browser (we recommend Google Chrome) and a stable internet connection. 

It is also possible to vitsit the platform with a notebook or mobile devices.

If you want to use the video-call function in the networking area, you will also need a webcam and a microphone.

On the login page and the menu item my area you have the possibility to carry out an automatic system check, which veryfies the technical requirements of your device in advance.

Until when can I register on the platform?

The registration via the virtual platform of Flying Fair Thuringia is possible until 01. January 2021,  08:00 am.

If you have forgotten or lost your password, please use the designated function: forgotten password

MY AREA – Keep the overview!

Networking Profile

After your registration you have the opinion to complete your profile. This acts as a virtual business card, which you can actively pass on to other participants. 

If you would like to participate in networking and be found by other participants, please activate the checkbox I would like to participate in networking with my profile. Hereby you release all entered data for your digital business card.  This checkbox can be accessed via the Networking menu bar. 

You have the possibility to adjust your networking settings at any time via the menu item My Area > Networking Profile.

My favorites

Here you can find an overview of all elements marked with a star. It is sorted by the categories Sessions, Speakers, Partners, Contacts and Jobs. By clicking on the respective element you can open it and participate directly in a session for example.

Business Cards

At this point you can see if other participants have given you a business card. You can memorize it or contact them directly using the communication options.


Under Your Appointments you will find a chronological list of your noted events and agreed appointments. You have the possibility to export them as iCalendar file into your Outlook calendar. Already set appointments can be canceled, and remembered sessions can be deleted again.

Under the point Calendar Settings you have the possibility to adjust time availabilities in which other participants can arrange appointments with you. You can change date, period and duration individually. 

If you receive a new appointment request, you will receive a notification and have the possibility to accept or reject the request. The appointments are stored in your calendar overview and you can also access or participate in them from there.#


Here you can see your active chat history. With the magnifying glass you can search existing chats. If you want to start a chat with a new participant or contact person of a company, please use the chat icon on their business card in the networking area or the partner profile. 

You have the possibility to select your status in the chat. To do so please click the big dot at the top left of your letter and select your chat availability. Other participants can see if you are available in the chat.

PARTNER - Presentation of our supporters

All partners and companies can be found in Partners on the left menu bar. Click the logo to view the company profile, contact persons. You can add companies of interest to your favorites list by marking them with a star. Using the search function, you can search for companies using specific keywords or filter by specific industries.

How can I contact a company/partner?

Trought click on the button Chat With Us on the company profile you have the oportunity to start a text chat with the company's contact partners. 

If you would like to contact a specific employee of the company, you can call up his or her business card in the networking area. Depending on availability you can leave your business card, start a text chat, video call or make an appointment. If the employee has enabled further contact options such as telephone number or e-mail address on his business card, you can of course also use these.

Which contact possibilities do I have?

You have the following possibilities to contact us:

- Handover your virtual business card

- Text Chat

- Video Call 

- Appointment

The available options for you to contact other participant you can see on the business card.

Exchange virtual business cards

Trought click on the icon Pass business card a window opens and you can write a short message for the recipient. Your contact details will also be sent.

Start Text Chat

Trought click on the icon Start Chat the chat area of the platform opens and you are in a direct chat with the selected person. 

If you want to continue existing chat conversations, you can also open the chat window directly by clicking the chat icon in the upper menu of the platform. Now select the corresponding chat on the left side. You have the possibility to mark chat rooms as unread or as favorites.

Start Video-Call

You can use this function without any special program. Just click the icon Start Video-Call at the participant's business card in the networking area. If necessary, you can end the call at any time with the red phone button. The called party will be informed about the incoming call via a popup window and has the possibility to accept or reject the call. If the recipient is not reachable, the connection will be automatically terminated after one minute and he will receive a notification about the missed call. If the recipient accepts your call, a separate window will open.

Accept Video Call

You will be informed about an incoming video call via a pop-up window. You have the option to reject the call with the red phone icon or to accept it with the green phone icon. If you accept, you will be asked to activate your camera and microphone.

Book a meeting

Trought click on the icon Arrange Appointment on the respective business card, the participant's calendar is displayed. Available days are highlighted. Select the desired day and time. You now have the possibility to leave a message and choose between video call and telephone appointment before you book the appointment and send it to the participant. For a telephone appointment please also enter your telephone number. After confirming the entry, the booked appointment will be added to both calendars. The appointment is only binding after confirmation by the recipient. Shortly before the date you will receive an additional notification. Already booked appointments can be cancelled by both participants via the appointment overview in the calendar.

How will I be informed about incoming contact requests?

Via the notification function, incoming contact requests are displayed. You will not miss any requests, even if you are offline in the meantime.

The bell symbol on the right side shows you the number of incoming requests by red numbering. With a click on the bell you can open a list of all missed contact requests, e.g. chat messages or video calls. You can now access them directly. 

In the upper menu bar you will find icons for quick access to your favorites, calendar, direct chat and business card overview. New messages and incoming contact requests are also displayed here with red marking.

Virtual rooms - Lobby, 3D Booth and Exhibition Halls

The virtual lobby is the entrance area of the Project XYZ. Here you will find further information and interesting content. Via the big hall doors in the back of the lobby you can directly access the program and the two exhibition halls with 3D booth.

Which interactions are possible?

If you keep the left mouse button pressed, you can look around in the virtual room. With the arrow keys or the W, A, S, D keys you can move around in the room. Alternatively, you can hold down the right mouse button, use the mouse scroll wheel or click on a point in the room.

All active elements are highlighted in color on mouseover. For example, you can start videos or open web pages via monitors. Clicked brochures can be scrolled by clicking in the upper or lower right corner. You can also download them by clicking the download button.

The event platform

If you would like to learn more about the platform for virtual & hybrid events of rooom AG, please visit us at EXPO-X